Thinking about it most of these features were the Datto RMM side. Datto RMM also had a library of pre created scripts/tools you could download and implement with just a few clicks. Or if you are programming friendly you could write your own scripts to do almost anything remotely you could do locally.
You could even automate a huge amount of process like disk cleanups and software installs. When paired with Datto RMM it provided everything at a glance from the agent from disk usage to software license keys. VERY powerful and it had a TON of features. I have used it when I worked for a Datto reseller and combined it with Datto RMM. It allows you to organize your endpoints with custom scripts so you get the look/feel of your clients the way you want it. I have a single tech with unlimited endpoints. Agent has zero impact on a current system as well. You just send them to your webpage and give them a code to let you connect. It has the option to have an agent to connect with or setup the portal to have clients connect with a one time code for support so you do not have to have hundreds of clients you never connect to on a regular basses. In a pinch i can use it on my iPhone or iPad to remote in to do work. I use it for Windows and Linux and it is very smooth. In sales, the co-browsing feature enables visual context during consultations, improving communication.I have been using ConnectWise for a few years now. At BKS Bank, a chatbot processes customer inquiries via the website, relieving employees and reducing costs. TeamViewer Engage for Digital Customer Service provides BKS Bank with a solution that could be quickly integrated into the online channel and meets the high regulatory requirements in the banking industry. Support quickly reached its limits with many requests, as processing capacity was limited by the number of service staff.The customer support on its banking website was not very user-friendly and required a download on the customer side, which was often blocked, especially by business customers.The website offered no self-service options and no chatbot causing longer waiting times for customers BKS Bank customers could only choose between the contact form, telephone or e-mail for questions.It operates banking and leasing business in Austria, Slovenia, Croatia and Slovakia. With a 100-year corporate history, BKS Bank AG is a traditional full-service bank headquartered in Klagenfurt, Austria.
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